UK Registerd Office/Shop Address : Unit 2, Carewell Barn, St Piers Lane, Lingfield, Surrey, RH7 6PN
Other ways to place an order :-
Via E-mail : orders@portopolo.com.
Via Telephone : 01342 835529 or mobile 07904 085902

Payment

If an Email order is made this must be paid for by cheque but please allow time for funds to clear before goods are shipped. Please make cheques payable to Porto Polo Ltd. Please put your name, address and card number on the reverse.

Information

Every care has been taken to describe and portray items accurately but variations in actual goods may occur. Porto Polo Ltd's total liability arising from any claim, howsoever arising shall not exceed the price of the goods supplied by Porto Polo Ltd to the customer together with any postage costs incurred. Porto Polo Ltd cannot accept any liability for a failure to comply with specific instructions stated on the website or any garment care instructions. This statement does not affect statutory rights.

Stock Availability & Shipping

All products are subject to availability. If any items are out of stock you will be advised on expected delivery dates.

There is a standard charge of £3.35 per order within the UK. International orders are charged delivery according to the overall weight of the order.

Your order may be delivered as more than one package depending upon availability. If we are unable to send your entire order as one parcel you will only pay one delivery charge.

We endeavour to send out orders as soon as possible having received authorised payment, and will aim for delivery within 2 working days from the date of order however please allow up to 14 business days.

Order Acceptance, Returns & Refund Policy

We regret we are unable to accept orders from the USA.

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled the order within 7 days of order placement.

Non-acceptance of an order may be a result of one of the following:-

- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.

If you are not entirely happy with your purchase for any reason, we will gladly exchange or refund your unused goods. Goods that are custom made eg. polo boots or helmets will only be refunded to a value of 25% of the purchase price if they meet all the other conditions of refund stated below. Please return your goods within 14 days.

Conditions of exchange/return/refund :-

1. Within 14 days of delivery, you may return any non-sale items you purchased from Porto Polo Ltd for any reason subject to the conditions in point 3 below.

2. Please email us before returning an order to returns@portopolo.com to get a "Returns Authorization Number". Include a copy of the original invoice along with your Returns Authorization Number. When sending a return please obtain a certificate of posting as we cannot be held responsible for goods lost in returned post. Goods should be returned in saleable condition to: 11 Moat Road, East Grinstead, West Sussex, RH19 3JZ. Customer is responsible for all shipping and handling charges for product return.

3. We cannot accept for exchange/refund:
- Any items returned more than 14 days after delivery.
- Any item that has been worn or used
- Any item that has had the tags removed.
- Any item that has been washed.
All items returned must be in their original condition. We reserve the right to refuse any returned item that is damaged.

4. Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, PORTO POLO LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS. PORTO POLO LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Prices are stated in Pounds Sterling and do not include any local taxes or custom duties which are the sole responsibility of the purchaser.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Portopolo.com, Porto Polo Ltd, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Porto Polo Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Porto Polo Ltd, it's affiliates, directors, employees or other representatives. Porto Polo Ltd sells equipment intended for use by qualified players and is not liable for any damages or injuries resulting from the misuse of these products.

No contract will subsist between you and Porto Polo Ltd for the sale by it to you of any product unless and until Porto Polo Ltd accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Porto Polo Ltd sends the e-mail to you (whether or not you receive that e-mail).